Efficient and effective processes are essentially what differentiates a business that works well in principle from one that actually does so in practice. We can help you with:

•     Lean Systems Techniques and Business Process Re-engineering (BPR)
•     Value for Money (VFM) Reviews
•     Customer Involvement
•     Customer Service Improvement
•     Inspection Support
•     Critical Friend in Service Reviews
•     SMART Improvement Planning
•     Risk Management
•     Project Management
•     Audit Commission

YCChange Consultants Ltd provides a value for money range of services which help public sector organisations and businesses deliver efficiency and effectiveness in what they do.  

We have a large base of Local Authority and Housing Professionals who have been in the public sector field for many years.  We can provide housing expertise across the spectrum. 

We have a very strong customer ethic in the company in that excellence has to be driven by the customer.  We can work with you to ensure that your processes are needs led and customer focused.  We have a strong track record in working with customers, finding out what they want and supporting organisations in using this information to provide excellent services.

We pride ourselves in building long term customer relationships.  We work successfully as a 'critical friend', providing challenge on direction, process, improvement and good practice.

We carry out a range of services to ensure you can hit your efficiency targets, making sure your customers are receiving value for money (VFM).  We can carry out VFM reviews, support you in re-engineering your business processes and help with governance and knowledge management.

Contact us to find out how exactly we can ensure efficient and effective processes that support you in reaching your vision.

If you would like to know more about our value for money service offering in relation to Process then please contact Yvonne Castle for a discussion on 07974 218726.